For Customers
A Customer can return the product only to a direct seller from whom they purchased, along with the original customer receipt, within a period of 30 days from the date of purchase and get refunded: not more than 30% shall be consumed. The distributor can deduct the handling charges and GST while refunding to the customer, except in case of manufacturing defect. A distributor should obtain an e-Mail from the customer, marking a CC to compliance, that the customer will not claim for any returns in the future if he buys again. The distributors can return the product to the company along with the customer receipt within 15 days from the date on which the product is returned, and get the same exchanged. To get it exchanged the distributor has to pay the GST and handling charges to the company which he has collected from the customer.

For Distributors
A distributor can return the product within 30 days from the date he received the product and get refunded: the product has to be in a saleable condition. A distributor can return up to a maximum of 200 PV. The product must have a minimum of four-month validity to the date of expiry. The refund shall cause the distributor, his/her termination of the ID with all pending benefits. The refund shall be after the deduction of Retail Profit that is paid to the distributor, GST charges, handling charges, and Rs. 300 per unit as the processing fee.

PV : Point Value (Volume of the product; incentives are calculated on the basis of PV).
GV : Group Volume (Total volume generated by the Team).
DP : Distributor Price.
GBU : Global Bonus Unit (Incentives are calculated in GBU).
ID : Independent Distributor/ Direct Seller.
ACTIVE : Status of ID to be eligible for the incentive and carry forward.
MRP : Maximum Retail Price.
SPONSOR : A distributor who personally enrolls another distributor to his organization.
UPLINE : An associate who is placed on top in a genealogical hierarchy.
MONTH : Cycle of 4 weeks.
PAID AS RANK : Current week’s performance level.
PERSONAL TURNOVER : Re-order/ Sponsoring.
ACTIVATION LEVEL : The volume of PV generated in your ID.
ACTIVATED ID : At least once activated.
ORDER HOLD : Suspended.
VACATED : Terminated.
CUSTOMER : Person who is not a distributor who buys IndusViva products from a distributor.
Berth ID : The new organisations generated parallel to A & B organisation on achieving the Black Diamond Ambassador Rank.

25 PV – 1 Unit Product
1 GBU – INR 100

First Order (DP) Reorder (DP) MRP
25 PV = INR 2997.50 INR 2497.50 INR 2997.50
50 PV = INR 5495.00 INR 4995.00 INR 5995.50
100 PV = INR 9990.00 INR 9990.00 INR 11990.00
200 PV = INR 19980.00 INR 19980.00 INR 23980.00

Billing shall be made on MRP. A delivery charge of INR 100/- per unit shall be extra for mode of delivery other than factory pick-up. INR 50/- per 25 PV, an additional transaction charges shall be applicable for online payment through payment gateway/ card swipe and cash transactions. No charges shall be applicable for NEFT transactions.