If a customer is unhappy with IndusViva products he can return it within 30 days from the date of purchase and the product shall be in the saleable condition. He can only return to the distributor from whom he has purchased. After filling a prescribed form distributor can exchange the used product with a fresh product without any cost upon submitting the original invoice. Once a customer returns the product he/she will not be entitled to make any further purchases.

Since only satisfied customers can become IndusViva distributors, he/she cannot claim refund, can only exchange the product from the company. Distributors can cancel the first order against the termination of his distributorship before the cut- off date of the same week. Once a distributor cancel his first order he will not be entitled to have a new distributorship for the next 90 days from the date of cancellation.

Note: This policy does not apply to products that have been intentionally damaged or misused for further details please refer to IndusViva policies and procedures booklet.