Return and Refund Policy


RETURN & REFUND POLICY

For Customers: Dissatisfaction Other Than Health Issues

A customer can return the product only to a direct seller from whom they purchased, along with the original customer receipt, within a period of 30 days from the date of purchase, and get refunded, provided not more than 30% of the product shall have been consumed. The distributor can deduct the courier charges and GST while refunding to the customer, except in the case of manufacturing defect. A distributor should obtain an email from the customer, marking a CC to Compliance that the customer will not claim for any returns in the future if they buy again. The distributors can return the product to the company along with the customer receipt within 15 days from the date on which the products returned, and get the same exchanged. To get it exchanged the distributor has to pay the GST and courier charges to the company which has been collected from the customer and handover the product to any of the stores of IndusViva.


For Customers: Health Issues

A customer can return a product directly to the company and get the refund if he/she faces any health issues by using the products, along with a certificate from a Qualified Doctor or a Registered Medical Practitioner, which substantiates that the subject’s health issue was caused due to the consumption of the said product. The refund shall be initiated after due verification of the certificate and the company shall contact the Doctor/RMP, if required.


For Distributors

A distributor can return the product and get refunded, provided the product is in saleable condition. A distributor can return up to a maximum of 200PV. The product must have a minimum of four months validity to the date of expiry. The refund shall cause the distributor termination of their ID with all pending benefits. The refund shall be initiated after the deduction of Retail Profit that is paid to the distributor, GST charges, courier charges, and INR 300/- per unit as the processing fee. Not applicable for PCM. Any product(s) purchased on which complimentary product option or other valid offers were applied will not be eligible for refund, return, or exchange. However, damaged products received on delivery may be replaced as per the accepted procedure.

Cooling off period: A distributor can return the product, and get a refund within 30 days from the date of purchase, provided not more than 30% of the product shall have been consumed. This procedure will cause the termination of the distributor ID. . The distributor can deduct the courier charges and GST while refunding to the customer, except in the case of manufacturing defect. A distributor should obtain